What is a Program and Process Review?
Program and process review involves an in-depth analysis of the risk management mandate, needs and challenges of the organization, with a clear focus on client objectives. This review examines the business processes, capacities and operational tools required to ensure objectives are successfully met.
Who benefits from a Program and Process Review?
Successful risk management requires the involvement and commitment of all levels of the organization. Program and process review lays the foundation for ensuring organizational goals are met, by honing current practices in accordance with fundamental principles of risk analysis to support effective enterprise-wide risk management. A program and process review delineates the roles and responsibilities of organizational units and individuals, working together seamlessly to maximize efficiency.
Ultimately, a program and process review improves compliance with legal obligations and policy objectives; results in more effective engagements with partner organizations and stakeholders; and engenders greater satisfaction and confidence across organizations in their ability to fulfill risk management mandates.
"Without continual growth and progress, such words as improvement, achievement, and success have no meaning."
by Benjamin Franklin
RSI's Program and Process Review offer, broadly
Program and project reviews can be applied to a range of risk management contexts. Though RSI works with many government risk regulators and is very familiar with their regulatory environments, risk analysis and management processes and challenges are common to many types of settings both in business and civil society. RSI approaches risk program and project reviews at the scale of interest to the client, including broad scale management system frameworks, analytical processes and capacities, process and function methodologies, and technical assessment and decision-making tools.
RSI's Program and Process Review offer, in detail
***Program and process reviews are designed and conducted to meet the client’s needs. They may involve a scan of a given practice in other jurisdictions, with an analysis of key similarities and differences to aid the interpretation of the relevance of other approaches and identify best practices within the field. Building on this analysis, the review may continue with a more specific evaluation of the effectiveness of existing processes, and may suggest the adoption of certain best practices, the adaptation of existing processes, or the development of new analytic or decision-making tools.
The client’s needs are clarified and detailed in initial project meetings, and the methods, analytical focus and outcomes and deliverables are set out. The timeline for the progress of the review is also established at this point, along with clear statements of meetings, contributions of references or other resources from the client, and drafting and review process. The review may be undertaken through a search of grey literature and material provided by other jurisdictions or institutions, as well as peer-reviewed and research literature, if this is relevant. It may also evaluate the client’s own legislation, regulations and procedures in relation to outcomes and other effectiveness feedback. Key informant interviews, designed to elicit relevant practitioners’ experiences with, or insights into, the particular program under review or other similar programs or elements, may be an effective means of gathering important information.
What are the benefits of Program and Process Review?
Clients benefit directly from a program and process review through the greater effectiveness of their risk management approach. This can result from an enhanced understanding of their risk assessment processes, including clarity on objectives, and the use of tailored approaches and tools for achieving objectives. More generally, improved risk management programs and processes may enhance a regulator’s ability to focus on the most necessary risks and regulated firms, improve relationships with the regulated community, and encourage greater compliance with requirements. These improvements improve the management of the risk within society and help build and maintain public trust in the regulator and in the regulated sector.
What can you expect?
The deliverables from a program and process review are determined in initial consultations with the client on the desired outcomes of the project. They generally include a full report of the work undertaken, the methods that were used, conclusions reached, and if requested, recommendations on improvements or next steps. Any detailed searches or interviews will be recorded, and detailed or summary notes are appended to the main report. If the review is to include proposed new or updated risk management processes, analytical capacities or tools, prototype versions may be developed for review by the client and finalized with suggested revisions and tailoring. Finally, in many cases the project results are presented to the client’s project team, or to a wider audience.
What is our expertise in Program and Process Review?
RSI has a range of expertise and experience to be brought to bear on program and project reviews, though both internal personnel and associates. In many cases, a team of experts will work together, each contributing according to their own expertise. For example, RSI experts have academic and project experience in regulation and regulatory structures and processes, and risk analysis concepts, analytical methodologies and practices, as well as a range of content-related and practical fields such as biological and health sciences, social sciences including risk perception and communication, and software-based analytical and decision-making tools.
Some program and project reviews that RSI has conducted include an evaluation of the effectiveness with which scientific evidence was applied in regulatory decision-making; several international scans of different jurisdictions’ regulatory approaches to a risk management field, or objective; the evaluation of risk indicators for use by inspectors; and an evaluation of the circumstances underlying the occurrence of a high profile risk event and recommendations for a more effective departmental response in the future.
Program and Process Review Case Studies
RSI Staff Case Studies listed here are examples, but by no means the limits, of RSI work in Program and Process Review. These are included here to provide prospective clients with a first glance into the type of work that RSI staff are qualified and able to deliver.
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