The concept of a “process level” within an organization can be understood as a framework that encapsulates the ongoing, operational activities that sustain the entity’s functions. This includes a variety of essential processes such as production, management, workflow coordination, and even customer interaction. It can be distinguished from other layers in an organization, such as the policy level, which is more concerned with long-term goals and overarching policies, or the tactical level, which deals with the implementation of strategies.
At the process level, one observes routine tasks that are vital for the day-to-day functioning of the organization. For instance, in a manufacturing company, this would involve the actual production on the shop floor, inventory management, and quality checks. In a governmental organization, the process level may entail bureaucratic procedures, public service delivery, and daily administrative tasks.
The importance of the process level cannot be overstated as it is the layer that directly contributes to the output of an organization. It is also at this level that most employees operate, making it a critical point for human resources management. Effective functioning at the process level often depends on well-designed Standard Operating Procedures (SOPs), skilled labor, and capable management to oversee these operations.
So, in summary, the ‘process level’ is the operational backbone of an organization, focused on executing tasks that align with the organization’s mission and objectives on a day-to-day basis.« Back to Glossary Index